Senior ServiceNow Architect: ITSM/ITOM & AI Innovation

HTC Global Services; Grand Rapids (MI); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Group Health

Paid Time Off

401(k) matching

Wellness programs

Job summary

HTC Global Services is seeking a Senior ServiceNow Architect in Grand Rapids to lead enterprise-scale ServiceNow initiatives. You will shape target-state visions, guide ITSM/ITOM modernization, and drive AI-enabled automation across the platform.

The role requires deep scripting, CMDB governance, integration design, and strong security considerations. You will provide Agile/Scrum leadership and end-to-end deployment oversight to deliver scalable, resilient solutions.

Qualifications

• Enterprise-wide ServiceNow / Now Platform architecture expertise.
• ITSM and ITOM expertise, including Discovery, Service Mapping, and Event Management.
• Experience with ServiceNow AI and automation capabilities, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
• Strong knowledge of Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
• Strong ServiceNow development and scripting skills, including JavaScript, GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies/Actions, and Flow Designer.
• Experience with integrations and security, including REST/SOAP Web Services, Mid Server Configuration, OAuth, SSO, ACL Security, and Domain Separation.
• Experience with solution architecture, scalable target-state platform visions, CMDB governance, and end-to-end platform deployments.
• Preferred: Performance Analytics, Automated Test Framework (ATF).
• Preferred: Agile/Scrum leadership.

Responsibilities

• Architect scalable, enterprise-wide target-state visions for the ServiceNow Now Platform.
• Lead ITSM and ITOM modernization initiatives.
• Deploy and leverage ServiceNow AI solutions, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
• Architect and implement solutions across Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
• Develop complex ServiceNow custom applications using JavaScript and GlideRecord.
• Establish CMDB governance and support scalable platform architecture.
• Design and manage integrations using Integration Hub, REST/SOAP Web Services, and Mid Server Configuration.
• Apply ServiceNow security capabilities including OAuth, SSO, ACL Security, and Domain Separation.
• Orchestrate seamless, end-to-end platform deployments.
• Apply architecture and governance practices, including Performance Analytics and Automated Test Framework (ATF).
• Provide Agile/Scrum leadership.

Skills

Enterprise-wide architecture

ITSM ITOM

ServiceNow AI Automation

Service Catalog/CMDB/Flow Designer

JavaScript/GlideRecord

REST/SOAP/Web Services

Security: OAuth/SSO/ACL

Agile/Scrum leadership

Tools

Mid Server Configuration

Job description

HTC Global Services is seeking a Senior ServiceNow Architect in Grand Rapids to lead enterprise-scale ServiceNow initiatives. You will shape target-state visions, guide ITSM/ITOM modernization, and drive AI-enabled automation across the platform.

The role requires deep scripting, CMDB governance, integration design, and strong security considerations. You will provide Agile/Scrum leadership and end-to-end deployment oversight to deliver scalable, resilient solutions.