Senior ServiceNow Architect: AI-Driven Modernization

Insight Global

United States

On-site

USD 140,000 - 180,000

Full time

3 days ago

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Job summary

Insight Global is seeking a senior ServiceNow Architect to lead a strategic discovery and modernization initiative for our healthcare client. This role combines ServiceNow architecture, AI innovation, CMDB/CSDM expertise, technical leadership, and stakeholder management.

The ideal candidate will assess the current ServiceNow environment, design data quality improvements, drive AI-enabled solutions, and build a roadmap for future platform growth and adoption across the enterprise.

Qualifications

8+ years of ServiceNow architecture experience in large enterprise environments.
Experience implementing ServiceNow AI capabilities such as Now Assist, Generative AI Controller, NLQ.
Strong expertise with ServiceNow CSDM, CMDB, ITOM Discovery, and Enterprise Architecture Workbench.
Ability to work with platform administration teams and stakeholders.
Lead roadmap development and executive presentations.

Responsibilities

Lead the overall ServiceNow architecture and CSDM strategy.
Evaluate the existing ServiceNow environment and identify opportunities for improvement.
Design solutions to improve platform adoption, governance, and data quality.
Configure and leverage ServiceNow AI capabilities to identify missing data and automate remediation.
Drive modernization initiatives using native ServiceNow AI tools.
Conduct platform assessments and identify data, process, and capability gaps.
Deliver recommendations for future platform enhancements.
Design integrations with enterprise data sources and improve data ownership through automation.