Senior ServiceNow Architect — Enterprise Platform Strategy

Kyndryl Inc.; New York (NY); On-site; USD 144,000 - 273,000; Full time

Benefits offered by this job

Bonus program

Comprehensive benefits package

Job summary

Kyndryl Inc. is seeking a Senior ServiceNow Architect to partner with executives and platform teams to translate business goals into scalable ServiceNow strategies and architectures.

You will lead diverse teams across ITSM, ITOM, CSM, and security, ensuring alignment with governance and delivery plans. The role requires strong leadership, executive communication, and hands-on delivery oversight with a track record of large-scale ServiceNow deployments.

Qualifications

• 10+ years of enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

10+ years of enterprise IT and Service

ServiceNow Certified Technical Arch

12 CIS certifications

Large-scale ServiceNow deployments

Executive communication

Lead diverse teams

Platform architecture

Governance & security

Job description

Kyndryl Inc. is seeking a Senior ServiceNow Architect to partner with executives and platform teams to translate business goals into scalable ServiceNow strategies and architectures.

You will lead diverse teams across ITSM, ITOM, CSM, and security, ensuring alignment with governance and delivery plans. The role requires strong leadership, executive communication, and hands-on delivery oversight with a track record of large-scale ServiceNow deployments.