Senior ServiceNow Architect: Lead Enterprise Platform Strategy

Talentify; Sterling Forest (NY); On-site; USD 144,000 - 273,000; Full time

Benefits offered by this job

Bonus program

Job summary

Kyndryl is seeking a Senior ServiceNow Architect to translate business goals into scalable platform strategies and solution architectures. You will lead diverse teams across architecture, development, and delivery, ensuring governance and best practices across ITSM, ITOM, CSM, and more.

Senior leadership interaction and strategic design are key. Compensation ranges from $143,640 to $273,000 for a full-time schedule in the US, with bonus eligibility and comprehensive benefits.

Qualifications

• 10+ years of enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification is required.
• Minimum 12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

ServiceNow experience

Executive communication

Delivery leadership

Platform architecture

Governance

Team mentorship

Education

ServiceNow Certified Technical Architect certification

12 active ServiceNow CIS certifications

Job description

Kyndryl is seeking a Senior ServiceNow Architect to translate business goals into scalable platform strategies and solution architectures. You will lead diverse teams across architecture, development, and delivery, ensuring governance and best practices across ITSM, ITOM, CSM, and more.

Senior leadership interaction and strategic design are key. Compensation ranges from $143,640 to $273,000 for a full-time schedule in the US, with bonus eligibility and comprehensive benefits.