Senior ServiceNow Architect — Strategy, Governance & Delivery

1000 Kyndryl, Inc.; Sterling Forest (NY); On-site; USD 144,000 - 273,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl is seeking a Senior ServiceNow Architect to lead end-to-end architecture across complex enterprise programs in the United States. You will advise on platform strategy, governance, and best practices, and mentor large teams of architects, developers, and administrators to deliver scalable ServiceNow solutions.

Responsibilities include shaping roadmaps, aligning business outcomes with platform health, and guiding discovery workshops for senior sponsors and technical stakeholders.

Qualifications

• 10+ years of relevant enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

Executive communication

Leadership

Stakeholder management

Delivery leadership

Mentorship

Platform governance

Solution design

Cross-functional collaboration

Presentation skills

Education

ServiceNow Certified Technical Architect certification

12 active ServiceNow CIS certifications

Tools

ServiceNow

Job description

Kyndryl is seeking a Senior ServiceNow Architect to lead end-to-end architecture across complex enterprise programs in the United States. You will advise on platform strategy, governance, and best practices, and mentor large teams of architects, developers, and administrators to deliver scalable ServiceNow solutions.

Responsibilities include shaping roadmaps, aligning business outcomes with platform health, and guiding discovery workshops for senior sponsors and technical stakeholders.