Senior ServiceNow Architect — Enterprise Platform Leader

Kyndryl; New York (NY); On-site; USD 144,000 - 273,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Job summary

Kyndryl is seeking a Senior ServiceNow Architect to translate business objectives into scalable platform strategies and solution architectures. You will guide a large, diverse team across architecture, development, configuration, integration, testing, and delivery activities.

You will establish standards, review designs, and ensure alignment between business outcomes and platform governance while mentoring practitioners and driving delivery quality across large programs.

Qualifications

• 10+ years of relevant enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 12 active ServiceNow CIS certifications required.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

ServiceNow

Leadership

Executive communication

Architecture

Tools

ITSM

ITOM

CSM

HRSD

CMDB

Security

Integrations

Job description

Kyndryl is seeking a Senior ServiceNow Architect to translate business objectives into scalable platform strategies and solution architectures. You will guide a large, diverse team across architecture, development, configuration, integration, testing, and delivery activities.

You will establish standards, review designs, and ensure alignment between business outcomes and platform governance while mentoring practitioners and driving delivery quality across large programs.