Senior ServiceNow Architect & Strategy Leader

Kyndryl; United States; On-site; USD 144,000 - 273,000; Full time

Job summary

Kyndryl is seeking aSenior ServiceNow Architect to translate business goals into scalable platform strategies and architectures across enterprise programs. The role demands leadership of diverse teams and governance across modules such as ITSM, ITOM, CSM, and HRSD, with a focus on delivering secure, maintainable solutions.

The ideal candidate will mentor architects, developers, and administrators and drive workshops with executive sponsors to shape roadmaps and delivery plans.

Qualifications

• 10+ years of enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

10+ years enterprise IT & ServiceNow

ServiceNow CTA certification

12 CIS certifications on ServiceNow

Lead large-scale ServiceNow projects

Executive communication & stakeholder

Delivery team leadership

ServiceNow architecture & governance

Balance business outcomes & technical

Job description

Kyndryl is seeking aSenior ServiceNow Architect to translate business goals into scalable platform strategies and architectures across enterprise programs. The role demands leadership of diverse teams and governance across modules such as ITSM, ITOM, CSM, and HRSD, with a focus on delivering secure, maintainable solutions.

The ideal candidate will mentor architects, developers, and administrators and drive workshops with executive sponsors to shape roadmaps and delivery plans.