Senior ServiceNow Architect & AI-Driven Solutions

Jobtailor; Illinois; On-site; USD 150,000 - 230,000; Full time

Job summary

Jobtailor is seeking a senior ServiceNow Architect in the United States (Illinois) to design end-to-end platform solutions, lead multi-stakeholder workshops, and guide the software delivery lifecycle with a focus on security and governance. You will mentor engineers and drive scalable integration patterns across ERP, CRM, HR, and data platforms.

Ideal candidates bring extensive experience in ServiceNow architecture, integration patterns, and responsible AI practices, with a track record of

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.

Responsibilities

• Design end-to-end ServiceNow solutions across workflows, integrations, data models, user experiences, security controls, and platform capabilities.
• Translate business requirements into scalable technical architectures and practical implementation approaches.
• Produce architecture diagrams, solution designs, integration specifications, data flows, and technical documentation.
• Lead solution design workshops with product, business, engineering, security, UX, and data stakeholders.
• Ensure solutions align with reference architectures, platform standards, security requirements, and governance controls.
• Identify technical risks, dependencies, and tradeoffs and recommend mitigation strategies.
• Provide architectural guidance throughout the software delivery lifecycle.
• Review technical designs, implementation approaches, and complex code or configuration changes.
• Mentor developers and engineers on ServiceNow architecture, development practices, integration patterns, and platform capabilities.
• Resolve complex technical challenges involving integrations, performance, scalability, security, and maintainability.
• Promote reusable patterns and shared components while avoiding unnecessary customization.
• Design integrations between ServiceNow and enterprise systems using APIs, webhooks, event-driven patterns, middleware, and platform-native capabilities.
• Define data flows, integration contracts, error handling, and system interaction models.
• Collaborate on cross-platform solution design with enterprise architecture, platform engineering, security, and data teams.
• Support platform modernization through scalable architecture patterns, automation, and configuration-first approaches.
• Identify opportunities to use ServiceNow AI capabilities to improve employee experiences and operational efficiency.
• Design governed solutions using Now Assist, Virtual Agent, AI Search, Predictive Intelligence, and workflow automation.
• Apply Responsible AI, security, privacy, evaluation, monitoring, and auditability requirements.
• Evaluate emerging platform capabilities and recommend options to senior architecture and product leaders.
• Collaborate with UX teams, product owners, and business stakeholders on intuitive, accessible experiences.
• Participate in architecture reviews, technical review boards, and platform governance processes.
• Contribute reusable assets, patterns, decision records, and lessons learned.
• Support platform health, technical debt reduction, upgrade readiness, modernization initiatives, and buy-versus-build assessments

Skills

ServiceNow Architecture

Integration Design

Technical Documentation

AI-Assisted Development Tools

Architecture Governance

Communication

Collaboration

Facilitation

Mentoring

Education

Bachelor's degree in CS/Engineering/IS

Tools

REST APIs

Middleware

Architecture Diagrams

Data Models

Workflow Automation

Integration Specifications

Event-Driven Patterns

Configuration Management

Software Delivery Lifecycle

Job description

Jobtailor is seeking a senior ServiceNow Architect in the United States (Illinois) to design end-to-end platform solutions, lead multi-stakeholder workshops, and guide the software delivery lifecycle with a focus on security and governance. You will mentor engineers and drive scalable integration patterns across ERP, CRM, HR, and data platforms.

Ideal candidates bring extensive experience in ServiceNow architecture, integration patterns, and responsible AI practices, with a track record of