Lead ServiceNow Architect - Platform Strategy & Governance

Jobtailor; Dallas (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

Jobtailor in Dallas, Texas seeks a Senior ServiceNow Platform Architect to align architecture with business strategy and roadmaps. You will lead the Platform Support Team, implement best practices, and govern integrations and deployments across ITSM, ITOM, CSM, and PPM.

The role requires hands-on experience with ServiceNow Advanced System Administration, Application Development, and multi-technology integrations, plus strong communication and leadership skills.

Qualifications

• Bachelor-level degree or equivalent experience in CS/Engineering/Math or related field.
• Minimum 3+ years as a ServiceNow Platform Architect.
• Strong knowledge of enterprise security and architecture.
• Knowledge of IT Service Management and related ITSM disciplines.
• Experience with ServiceNow Advanced System Administration and Application Development.
• Proficient in JavaScript, Web Services, HTML, CSS, TSQL, and AngularJS.
• Experience with Performance Analytics and dashboarding.
• Experience with scoped applications and Workspaces.
• Experience in REST, JDBC, GraphQL integrations via Integration Hub/Flow Designer.
• Clear written communication and ability to document requirements.
• Experience with ITSM, ITOM, CSM, and PPM.
• US work authorization required.
• Relevant ServiceNow certifications preferred.

Responsibilities

• Create and maintain a detailed view of existing architecture.
• Align ServiceNow platform capabilities with business strategy and roadmap.
• Lead Platform Support Team in implementing best practices, policies and procedures.
• Provide architectural controls and impact analysis for new requirements.
• Identify opportunities to consolidate similar solution needs.
• Lead and participate in implementing new requirements on the ServiceNow platform.
• Contribute to governance processes and platform documentation.
• Stay current on ServiceNow products and integrated technologies.
• Provide consultative leadership to the Platform Support Team.
• Ensure platform alignment to business strategy and governance decisions.

Skills

JavaScript scripting

Web Services

HTML

CSS

TSQL

AngularJS

Leadership

Written communication

Education

Bachelor's degree in Computer Science, Engineering, Math, or related field

Tools

ServiceNow Advanced System Administration

ServiceNow Application Development

REST

JDBC

GraphQL

Integration Hub

Flow Designer

Virtual Agent

Now Assist

Mobile Development

UI Builder

AWA

Job description

Jobtailor in Dallas, Texas seeks a Senior ServiceNow Platform Architect to align architecture with business strategy and roadmaps. You will lead the Platform Support Team, implement best practices, and govern integrations and deployments across ITSM, ITOM, CSM, and PPM.

The role requires hands-on experience with ServiceNow Advanced System Administration, Application Development, and multi-technology integrations, plus strong communication and leadership skills.