Senior ServiceNow Delivery Lead | Remote & Agile

NTT Data Americas, Inc.; Plano (TX); On-site; USD 138,000 - 171,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending / Health Savings (FS

AD&D insurance

401k program

Employee assistance program

Remote-friendly work environment

Job summary

NTT DATA Americas, Inc. in Plano, Texas, seeks a Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients.

You will drive delivery leadership, manage client relationships, and ensure financial accountability while applying Agile/Scrum practices to multiple workstreams. Responsibilities include end-to-end project delivery, sprint planning facilitation, workshop facilitation with executives, and governance of budgets and scope.

Qualifications

• 10+ years of project and delivery management experience in IT consulting
• 5+ years of hands-on ServiceNow implementations
• Proven ability to lead Agile/Scrum teams and facilitate client workshops – 5+ years
• Strong financial acumen with experience managing multimillion-dollar budgets – 3 to 5 years
• ServiceNow certifications (e.g., CSA, CIS–ITSM, HRSD, GRC, SecOps) preferred but not required

Responsibilities

• Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets.
• Manage multiple concurrent engagements, each with distinct scope and complexity.
• Oversee project planning, execution, and governance using Agile and Scrum methodologies.
• Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams.
• Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans.

Skills

Delivery leadership

ServiceNow expertise

Agile/Scrum

Stakeholder management

Job description

NTT DATA Americas, Inc. in Plano, Texas, seeks a Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients.

You will drive delivery leadership, manage client relationships, and ensure financial accountability while applying Agile/Scrum practices to multiple workstreams. Responsibilities include end-to-end project delivery, sprint planning facilitation, workshop facilitation with executives, and governance of budgets and scope.