Senior ServiceNow Analyst: Drive Process Innovation

Armanino LLP; Duluth (MN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO and paid sick time

Flexible work arrangements

401K with Profit Sharing

Wellness program

Generous parental leave

11 paid holidays

Job summary

Armanino LLP seeks a ServiceNow-focused Business Analyst to drive process improvements and deliver ITSM/HRSD enhancements. You will partner with business and IT stakeholders, translate requirements into detailed specifications, and guide cross-functional teams through upgrades and new functionality.

You will leverage CSA certification and ITIL v4 expertise to ensure high-quality solutions, strong communication, and effective testing throughout project lifecycles in a dynamic environment.

Qualifications

• Bachelor's degree in IT/Technology or equivalent work experience.
• ServiceNow CSA certification and additional ServiceNow certifications are preferred.
• ITIL v4 Managing Professional or Strategic Leader Certification is desired.
• 4+ years’ experience in business analysis and working with the ServiceNow platform.
• Experience gathering requirements from clients and delivering solution designs.

Responsibilities

• Partner with process owners and stakeholders to drive process improvements within ServiceNow.
• Liaise between business partners and IT to support ServiceNow implementations and upgrades.
• Analyze key requirements and communicate alternatives to decision-makers.
• Document business and technical specifications for ServiceNow ITSM/HRSD development.
• Manage cross-functional projects and prioritize tasks across multiple initiatives.
• Prepare and execute test plans and coordinate regression and user acceptance testing.

Skills

Business Analysis

Stakeholder Management

Communication Skills

Requirements Gathering

Agile Scrum

Data Mapping

Problem Solving

Education

Bachelor's degree in IT/Technology

ServiceNow CSA Certification

ITIL v4 Certification

Tools

ServiceNow

MS Office

Visio

Job description

Armanino LLP seeks a ServiceNow-focused Business Analyst to drive process improvements and deliver ITSM/HRSD enhancements. You will partner with business and IT stakeholders, translate requirements into detailed specifications, and guide cross-functional teams through upgrades and new functionality.

You will leverage CSA certification and ITIL v4 expertise to ensure high-quality solutions, strong communication, and effective testing throughout project lifecycles in a dynamic environment.