ServiceNow Automation & AI Engineer

Armanino; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible work arrangements

401K with Profit Sharing

Wellness program

Parental leave

11 paid holidays

Job summary

Armanino is seeking a ServiceNow automation specialist to design, build, test, and support automation solutions across ITSM, End User Support, and infrastructure operations. You will develop workflows, catalog automations, scripts, and reusable components using ServiceNow tools.

Collaborate with ITSM and End User Support teams, apply AI and automation to improve triage, routing, knowledge management, and reporting, and integrate ServiceNow with cloud, identity, and enterprise systems.

Qualifications

• Bachelor’s degree in IT/CS/IS or equivalent practical experience.
• Minimum 5 years in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation.
• Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations.

Responsibilities

• Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
• Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
• Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
• Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
• Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
• Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems
• Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration
• Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls
• Ensure CMDB alignment, ownership tracking, and supportability of automated solutions
• Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management
• Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability
• Document automation solutions, troubleshooting procedures, and operational support processes
• Monitor and optimize automation performance, scalability, and user adoption
• Support production environments by troubleshooting issues and implementing continuous improvements
• Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise

Skills

ServiceNow experience

Automation

Cloud operations

Infrastructure support

AI automation

Education

Bachelor's degree in IT/CS/IS

Tools

Flow Designer

IntegrationHub

MID Server

ITSM

Service Catalog

APIs

Scripting

Integrations

Job description

Armanino is seeking a ServiceNow automation specialist to design, build, test, and support automation solutions across ITSM, End User Support, and infrastructure operations. You will develop workflows, catalog automations, scripts, and reusable components using ServiceNow tools.

Collaborate with ITSM and End User Support teams, apply AI and automation to improve triage, routing, knowledge management, and reporting, and integrate ServiceNow with cloud, identity, and enterprise systems.