ServiceNow & AI Automation Engineer
Armanino
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Benefits offered by this job
Job summary
Armanino LLP is seeking a seasoned ServiceNow Automation Engineer to design, build and support automation across ITSM, End User Support, and infrastructure operations. You will develop workflows, catalog automations, and integrations using Flow Designer, IntegrationHub, MID Server, and APIs.
The role focuses on AI-driven automation, scalable enterprise solutions, and collaboration with cross-functional teams.
Qualifications
- Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations.
- Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes.
Responsibilities
- Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
- Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
- Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
- Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
- Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
- Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems
- Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration
- Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls
- Ensure CMDB alignment, ownership tracking, and supportability of automated solutions
- Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management
- Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability
- Document automation solutions, troubleshooting procedures, and operational support processes
- Monitor and optimize automation performance, scalability, and user adoption
- Support production environments by troubleshooting issues and implementing continuous improvements
- Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise
Skills
Education
Tools
Job description
Armanino LLP is seeking a seasoned ServiceNow Automation Engineer to design, build and support automation across ITSM, End User Support, and infrastructure operations. You will develop workflows, catalog automations, and integrations using Flow Designer, IntegrationHub, MID Server, and APIs.
The role focuses on AI-driven automation, scalable enterprise solutions, and collaboration with cross-functional teams.
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