ServiceNow Senior Business Systems Analyst

Armanino LLP; Duluth (MN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO and paid sick time

Flexible work arrangements

401K with Profit Sharing

Wellness program

Generous parental leave

11 paid holidays

Job summary

Armanino LLP seeks a ServiceNow-focused Business Analyst to drive process improvements and deliver ITSM/HRSD enhancements. You will partner with business and IT stakeholders, translate requirements into detailed specifications, and guide cross-functional teams through upgrades and new functionality.

You will leverage CSA certification and ITIL v4 expertise to ensure high-quality solutions, strong communication, and effective testing throughout project lifecycles in a dynamic environment.

Qualifications

• Bachelor's degree in IT/Technology or equivalent work experience.
• ServiceNow CSA certification and additional ServiceNow certifications are preferred.
• ITIL v4 Managing Professional or Strategic Leader Certification is desired.
• 4+ years’ experience in business analysis and working with the ServiceNow platform.
• Experience gathering requirements from clients and delivering solution designs.

Responsibilities

• Partner with process owners and stakeholders to drive process improvements within ServiceNow.
• Liaise between business partners and IT to support ServiceNow implementations and upgrades.
• Analyze key requirements and communicate alternatives to decision-makers.
• Document business and technical specifications for ServiceNow ITSM/HRSD development.
• Manage cross-functional projects and prioritize tasks across multiple initiatives.
• Prepare and execute test plans and coordinate regression and user acceptance testing.

Skills

Business Analysis

Stakeholder Management

Communication Skills

Requirements Gathering

Agile Scrum

Data Mapping

Problem Solving

Education

Bachelor's degree in IT/Technology

ServiceNow CSA Certification

ITIL v4 Certification

Tools

ServiceNow

MS Office

Visio

Job description

At Armanino, you determine your career path. This means it’s possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Job Responsibilities

• Partner with the business process owners and stakeholders to address process improvement and drive efficiency within the ServiceNow platform.
• Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects.
• Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers.
• Documenting business and functional/technical specifications for ServiceNow(ITSM / HRSD)system development and enhancements based on user requirements.
• Discuss functional and the solution aspects of a project effectively along with being able to understand and evaluate the challenges.
• Participate, influence, and drive cross-functional projects thatimpactvarious IT and Business processes.
• Work as a member of a project team on building new functionality and /or enhancing existing functionality. Technical tasks can include being able toidentifydata needs from various systems, custom reporting, developing requirements documents, and data mapping,identifyintegration points, and process flow documentation.
• Work across multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests.
• Proactively refine upstream solutions to avoid downstream business or IT process and data issues.
• Preparation and execution of test plans to ensure high quality results.
• Managing and coordinating Regression and User acceptance testing with the users

Requirements

• Bachelor’s degree in IT, Technology, related or equivalent work experience
• Minimum 4 years’ experience with business analysis and the ServiceNow platform
• Minimum 2 years’ experience with clients (internal or external) gathering requirements, solution design, process improvements, etc.
• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
• ITIL v4 Managing Professional or Strategic Leader Certification
• Extensive experience in process improvement and process management competencies.
• Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques.
• Excellent communication skills both verbal and written and presentation and facilitation skills.
• Agile Scrum experience
• Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option.
• Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers.Ability to work independently as well as engaging and contributing to teamwork.

Preferred Qualifications

• 3rd party software experience (Workday and CRM) a plus

“Armanino” is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract.

Certain states require us to disclose the pay range and benefits summary for job openings. For Illinois residents and New York residents the compensation range for this position: $146,900 - $168,900. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Armanino has a robust offering of benefits, including:

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.