Senior ServiceNow Administrator

PlanIT Group, LLC; Raleigh (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

PlanIT Group, LLC is seeking a Certified ServiceNow Administrator with extensive experience in policy and procedural tasking to support daily ServiceNow operations in our Raleigh, NC office. You will manage incident, problem, change, catalog, and asset processes, align configurations to standards, and provide support across end users and development teams.

SOX audits and monthly reviews are part of the role.

Qualifications

• Minimum of eight to twelve years of relevant experience.
• Certification in ServiceNow Administration preferred.
• Degree from an accredited college/university required; if the degree is not in the applicable field, four additional years of related experience.
• Ability to work independently on functional duties.

Responsibilities

• Perform daily ServiceNow administration, maintenance, and change control.
• Handle incident, problem, and change management.
• Manage Service Catalog, SLA, and asset data.
• Implement configurations based on functional specs and reviews.
• Ensure configurations meet USPS standards.
• Provide development requirements and document work to standards.
• Unit test systems and assist SIT/CAT plans.
• Serve as escalation point for ServiceNow support.

Skills

ServiceNow Administration

Policy & Procedure

Change Management

Education

Bachelor's degree or higher in a relevant field

Tools

ServiceNow Platform

Job description

We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.
The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
ServiceNow Administration certification preferred
List Of Tasks To Be Performed
General admin/operations support functions:

• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Service Level Management
• Asset Management
• Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
• Confirm that the configurations conform to USPS Standards
• Perform application support activities as specified
• Provide new development requirements as needed
• Document and verify the work being done meets Standards
• Unit Test the systems and provide SIT/CAT plans/assistance
• Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
• Perform application and end user support as required; perform SME ServiceNow customer support
• Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
• Implement assigned Change Requests
• Perform monthly ServiceNow audit activities as defined
• Change Management operations support for ServiceNow
• Administrative and operations support for ServiceNow suite of services
  

Planning and design of new applications and configurations implemented, including:

• Design and implementation of Organization group roles pertaining to each defined Organization
• Design and Implementation of Change Coordinator groups (if needed)
• Performance evaluation and monitoring
• New application integration
• Change Management oversight
• ServiceNow education/training
• Risk Management oversight
• Operations, maintenance, and management of ServiceNow platform
• System interfaces, eBonding & internal services (i.e., eAccess)
• ServiceNow Performance monitoring
• ServiceNow foundation data updates
• Monthly ServiceNow SOX audits
• CAT/Functionality tests prior to production implementations
• New application integration
• A minimum of eight (8) to twelve (12) years' relevant experience.
• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
• Typically performs all functional duties independently.
• Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.