ServiceNow Developer

Robotics Technologies; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Robotics Technologies LLC is seeking a ServiceNow Developer to design, customize, and integrate ServiceNow solutions. You will implement ITSM processes, catalog items, and CMDB configurations while building dashboards and automation with Flow Designer.

You will collaborate with business analysts and technical teams to upgrade and optimize the platform, ensuring secure configurations and efficient performance.

Qualifications

• Hands-on ServiceNow across ITSM, workflows, and customizations.
• Experience with Business Rules, Client Scripts, UI Policies, Script Includes.
• Proficient with Flow Designer and Workflow Editor.
• Knowledge of Service Catalog and Service Portal.
• Experience with REST and SOAP integrations.
• Understanding CMDB and Configuration Management.
• Experience with ServiceNow scripting and app development.
• Knowledge of ACLs, roles, and platform security.
• Familiarity with Git and update sets.

Responsibilities

• Design, develop, and customize ServiceNow applications and modules.
• Configure ITSM processes including Incident, Problem, Change, and Request Management.
• Develop workflows and automation using Flow Designer.
• Customize forms, tables, business rules, client scripts, and UI policies.
• Implement Service Catalog items and record producers.
• Develop integrations between ServiceNow and external enterprise applications.
• Configure REST and SOAP APIs for system integrations.
• Implement CMDB configurations and asset management processes.
• Develop dashboards, reports, and performance analytics.
• Troubleshoot platform issues and optimize application performance.
• Participate in platform upgrades, testing, and deployment activities.
• Collaborate with business analysts, architects, and technical teams.

Skills

ServiceNow platform

ITSM workflows

Business Rules

Client Scripts

UI Policies

Script Includes

Flow Designer

Workflow Editor

Service Catalog

Service Portal

REST APIs

SOAP integrations

CMDB & Configuration Management

ServiceNow scripting

ACLs & security

Git

Update sets

Tools

Git

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Key Responsibilities

Design, develop, and customize ServiceNow applications and modules.

Configure ITSM processes, including Incident, Problem, Change, and Request Management.

Develop workflows and automation using Flow Designer.

Customize forms, tables, business rules, client scripts, and UI policies.

Implement Service Catalog items and record producers.

Develop integrations between ServiceNow and external enterprise applications.

Configure REST and SOAP APIs for system integrations.

Implement CMDB configurations and asset management processes.

Develop dashboards, reports, and performance analytics.

Troubleshoot platform issues and optimize application performance.

Participate in platform upgrades, testing, and deployment activities.

Collaborate with business analysts, architects, and technical teams.

Required Technical Skills

Strong hands-on experience with the ServiceNow platform.

Expertise in ITSM modules and workflow configuration.

Experience with Business Rules, Client Scripts, UI Policies, and Script Includes.

Hands-on experience with Flow Designer and Workflow Editor.

Knowledge of Service Catalog and Service Portal.

Experience with REST API and SOAP integrations.

Understanding of CMDB and Configuration Management.

Experience with ServiceNow scripting and application development.

Knowledge of ACLs, roles, and platform security.

Familiarity with Git and update sets.

Preferred Skills

Experience with ITOM and Discovery.

Knowledge of Service Mapping and Event Management.

Experience with HRSD or CSM modules.

Familiarity with IntegrationHub.

Knowledge of Performance Analytics.

Experience with Automated Test Framework (ATF).

ServiceNow Certified System Administrator (CSA) certification preferred.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.