Senior Service & Warehouse Operations Leader

KAAST MACHINE TOOLS INC; Aldan (Delaware County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Job summary

KAAST Machine Tools Inc. in Aldan, PA is seeking a driven Senior Service & Warehouse Manager to lead our service operations and warehouse logistics.

This hands-on leadership role oversees field technicians, repair workflows, inventory control, and seamless customer service delivery in a fast-paced manufacturing environment. The ideal candidate has 5+ years in warehouse or service operations, proven cross-functional leadership, proficiency with ERP systems, and strong organizational and

Qualifications

• 5+ years of experience in warehouse management or service operations
• Proven leadership experience managing cross-functional teams
• Strong knowledge of inventory management and ERP systems
• Experience with machine tools, industrial equipment, or heavy machinery preferred
• Forklift certification preferred

Responsibilities

• Manage and coordinate the service department, including scheduling field technicians and in-house repair workflows
• Oversee daily warehouse operations including receiving, inventory management, shipping, and order fulfillment
• Ensure timely and accurate processing of machine tool parts, equipment, and service orders
• Develop and enforce standard operating procedures (SOPs) for warehouse and service operations
• Monitor KPIs and operational metrics to drive continuous improvement initiatives
• Supervise, train, and mentor warehouse and service staff to maintain high performance standards
• Coordinate with sales, logistics, and technical teams to ensure seamless customer service delivery
• Manage vendor relationships, parts procurement, and inventory control systems

Skills

Leadership experience

Inventory management

Team coordination

Communication skills

Problem solving

Tools

ERP software

Warehouse management systems

Job description

KAAST Machine Tools Inc. in Aldan, PA is seeking a driven Senior Service & Warehouse Manager to lead our service operations and warehouse logistics.

This hands-on leadership role oversees field technicians, repair workflows, inventory control, and seamless customer service delivery in a fast-paced manufacturing environment. The ideal candidate has 5+ years in warehouse or service operations, proven cross-functional leadership, proficiency with ERP systems, and strong organizational and