Operations Manager (Senior Service & Warehouse Manager)

KAAST MACHINE TOOLS INC; Aldan (Delaware County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

KAAST Machine Tools Inc. in Aldan, PA, is seeking an experienced Operations Manager (Senior Service & Warehouse Manager) to lead service and warehouse operations.

This hands-on leadership role focuses on efficiency, team performance, and cross-functional collaboration in a fast-paced industrial setting. Responsibilities include managing daily warehouse operations, coordinating service scheduling and dispatch, and implementing SOPs to boost productivity while ensuring OSHA compliance.

Qualifications

• 5+ years of operations/warehouse/service management experience in industrial machinery
• Proven leadership of service and warehouse teams
• Strong knowledge of machine tools or CNC equipment preferred

Responsibilities

• Oversee daily warehouse operations including inventory control, shipping, receiving, and logistics
• Lead and supervise service technicians and warehouse staff
• Coordinate machine tool service scheduling, field dispatch, and customer support
• Develop and implement SOPs to improve efficiency
• Monitor KPIs and report to senior leadership
• Manage parts inventory, procurement, and vendor relationships
• Ensure safety compliance (OSHA) and company policies
• Collaborate with sales, engineering, and customer service

Skills

Leadership

Operations management

Warehouse management

Service management

Inventory management

Communication skills

Team supervision

Tools

ERP software

Inventory management systems

Job description

Benefits

• Competitive salary
• 401(k)
• Employee discounts
• Health insurance
• Paid time off

About the Role

KAAST Machine Tools Inc. is looking for a driven and experienced Operations Manager (Senior Service & Warehouse Manager) to lead our service and warehouse operations in Aldan, PA. This is a hands-on leadership role where you'll play a critical part in keeping our operations running efficiently while delivering exceptional results. If you thrive in a fast-paced industrial environment and love building high-performing teams, we want to hear from you!

Responsibilities

• Oversee and manage daily warehouse operations, including inventory control, shipping, receiving, and logistics
• Lead and supervise service technicians and warehouse staff, ensuring productivity and quality standards are met
• Coordinate machine tool service scheduling, field service dispatching, and customer support operations
• Develop and implement operational procedures, SOPs, and best practices to improve efficiency
• Monitor KPIs and operational metrics, reporting performance to senior leadership
• Manage parts inventory, procurement, and vendor relationships to support service and warehouse needs
• Ensure compliance with safety regulations, OSHA standards, and company policies
• Collaborate cross-functionally with sales, engineering, and customer service teams to support business goals

Requirements

• 5+ years of experience in operations, warehouse management, or service management, preferably in industrial machinery or machine tools
• Proven leadership experience managing teams in a service and/or warehouse environment
• Strong knowledge of machine tools, CNC equipment, or industrial manufacturing equipment preferred
• Experience with inventory management systems, ERP software, and logistics coordination
• Excellent organizational, problem-solving, and communication skills
• Ability to read and interpret technical manuals, schematics, and service documentation
• Forklift certification or ability to obtain certification is a plus
• Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Helpful technical knowledge would include CNC, PLC, and VFD controls, 3-phase and servo motors, ballscrews and gearboxes, hydraulic systems, Fanuc controls, and rigging procedures
• Approximately 10% travel required (limited to two annual tradeshows and the most complex installation/service cases).

About Us

KAAST Machine Tools Inc. is a trusted provider of high-quality machine tools and metalworking equipment(VMCs, lathes, turning centers, grinders, saws, press brakes, and plate rolls), serving manufacturers and fabricators across North America from our headquarters in Aldan, PA. Our customers rely on us for dependable machinery, responsive service, and deep technical expertise that keeps their operations moving. At KAAST, our team enjoys a collaborative work culture, opportunities for growth, and the satisfaction of supporting industries that build the world around us. We are growing rapidly and seeking a strong leader to organize, direct, and scale our service and warehouse operations.