Senior Service Lead & Site Operations Manager

Ultratec Special Effects; Groveland (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits

Paid time off

Holidays

Job summary

Ultratec Special Effects in Groveland, FL is seeking a hands-on leader to own the service and distribution facility. You will oversee repair work, shipping and receiving across the U.S., and help shape the site’s future while guiding a small team.

The role combines technical troubleshooting with people leadership and operational oversight, including inventory flow, customer communications, and process modernization.

Qualifications

• 3+ years of experience in equipment repair, appliance repair, or a similar technical field.
• Experience in a lead, supervisory, or team coordination role is strongly preferred.
• Strong troubleshooting and mechanical aptitude are required.
• Comfortable with computers, inventory systems, and shipping platforms.
• Ability to manage multiple priorities in a small team environment.

Responsibilities

• Diagnose, repair, and test a wide range of special effects equipment (fog, snow, bubble machines, and more).
• Lead day-to-day operations of the Groveland facility, balancing repair work, shipping, and inventory flow.
• Coordinate all shipping and receiving activities, ensuring accurate, compliant, and timely movement of equipment across the U.S.
• Communicate directly with customers regarding repair status, estimates, and technical issues.
• Provide repair estimates and manage parts ordering to maintain efficiency and cost control.
• Support and guide a small, experienced team—leveraging their deep knowledge while helping modernize processes and workflows.
• Maintain organized records, service documentation, and system updates.

Skills

Leadership

Troubleshooting

Mechanical aptitude

Inventory systems

Shipping platforms

Tools

Inventory systems

Shipping platforms

Job description

Ultratec Special Effects in Groveland, FL is seeking a hands-on leader to own the service and distribution facility. You will oversee repair work, shipping and receiving across the U.S., and help shape the site’s future while guiding a small team.

The role combines technical troubleshooting with people leadership and operational oversight, including inventory flow, customer communications, and process modernization.