Senior Service Dispatcher – Plumbing & HVAC

Harris Companies, inc; Shreveport (LA); On-site; USD 48,000 - 73,000; Full time

Job summary

Harris Companies, inc in Louisiana is seeking a Senior Service Dispatcher to coordinate and dispatch service technicians for plumbing and mechanical work, ensuring efficient scheduling and clear communication with customers and field staff.

The role requires strong organization, ability to manage multiple priorities, and proficiency with service management software, Outlook, and Excel. Office-based with occasional after-hours scheduling might be required.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching, scheduling, customer service, or administrative roles preferred.
• Experience in plumbing, HVAC, mechanical contracting, facilities maintenance, or related service industry is a plus.
• Familiarity with service management software and office tools (Outlook, Excel) preferred.
• Ability to collaborate with office staff, field technicians, and management.

Responsibilities

• Coordinate daily service schedules and dispatch technicians.
• Communicate job details and schedule changes to customers and technicians.
• Monitor job progress and adjust plans for urgent calls.
• Maintain accurate service work orders and documentation.
• Support service managers and office staff to optimize productivity.

Skills

Dispatching

Scheduling

Customer service

Administrative experience

Collaborative work

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Dispatch systems

Job description

Harris Companies, inc in Louisiana is seeking a Senior Service Dispatcher to coordinate and dispatch service technicians for plumbing and mechanical work, ensuring efficient scheduling and clear communication with customers and field staff.

The role requires strong organization, ability to manage multiple priorities, and proficiency with service management software, Outlook, and Excel. Office-based with occasional after-hours scheduling might be required.