Senior Service Dispatcher: Fast-Paced Plumbing & HVAC

Harris Company; Shreveport (LA); Presencial; USD 48.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life

401K with company match

Vacation time, sick time, and paid hol

Paid Parental leave

Short-Term Incentive Plan

Descripción de la vacante

Harris Company in Shreveport, LA is seeking a Senior Service Dispatcher to coordinate and dispatch service technicians for plumbing and mechanical services. You will act as a key link between customers, field technicians, service managers and office staff to ensure efficient scheduling and timely communication.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining accurate daily schedules.

Formación

• High school diploma or equivalent required.
• Experience in dispatching, scheduling, customer service, or administrative roles preferred.
• Familiarity with service management software, dispatch systems, Outlook, Excel and office applications preferred.

Responsabilidades

• Schedule and dispatch plumbing and mechanical service technicians to customer locations based on availability, skill, location and urgency.
• Coordinate daily service schedules, emergencies, callbacks, maintenance visits and follow-ups.
• Monitor technician locations and progress; adjust schedules for delays, emergencies, and changing priorities.
• Communicate job assignments, scope of work, and special instructions to technicians.
• Maintain accurate work orders and ensure documentation for invoicing.

Conocimientos

Scheduling & dispatching

Customer service

Office communication

Team collaboration

Educación

High school diploma

Herramientas

MS Outlook

Excel

Service management software

Dispatch systems

Descripción del empleo

Harris Company in Shreveport, LA is seeking a Senior Service Dispatcher to coordinate and dispatch service technicians for plumbing and mechanical services. You will act as a key link between customers, field technicians, service managers and office staff to ensure efficient scheduling and timely communication.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining accurate daily schedules.