Senior Service Director, Auto Operations

Cavenderchevrolet; San Antonio (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Work/life balance

Disability coverage

Job summary

Cavender Auto Group is seeking a Service Director to lead the service department with a disciplined, data-driven approach. Build structured workflows, monitor performance, and drive quality repairs and customer satisfaction while maintaining profitability.

You will collaborate with Parts, Sales, and Finance to align department goals with overall dealership objectives and promote a culture of accountability and continuous improvement.

Qualifications

• Proven leadership in automotive service operations or similar
• Strong understanding of service metrics and customer satisfaction
• Experience managing department budgets and expenses
• Ability to establish processes and drive improvements
• Analytical mindset with data-driven decision making

Responsibilities

• Oversee daily service department operations and staff
• Set workflows based on capacity and priorities
• Monitor KPIs: revenue, hours, productivity, service quality
• Review results, identify trends and implement action plans
• Ensure repairs meet manufacturer specs and quality standards
• Address customer concerns with timely follow-through
• Coordinate with Parts, Sales, and Finance for efficiency
• Manage budgets and overhead to maintain profitability
• Establish procedures and standards for the team
• Recruit, train, and coach staff to improve skills

Skills

Leadership

Service operations

Budget management

Process improvement

Data analytics

Tools

CRM/DMS systems

Job description

Cavender Auto Group is seeking a Service Director to lead the service department with a disciplined, data-driven approach. Build structured workflows, monitor performance, and drive quality repairs and customer satisfaction while maintaining profitability.

You will collaborate with Parts, Sales, and Finance to align department goals with overall dealership objectives and promote a culture of accountability and continuous improvement.