Auto Service Director: Lead Operations & Customer Care

Mills Automotive Group; Pineville (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Opportunities for professional development

Job summary

A leading automotive company in North Carolina seeks an experienced Service Director to manage the service department. This role involves overseeing operations, ensuring exceptional customer service, and leading a motivated service team. Ideal candidates will have strong management skills, experience in automotive service, and a commitment to quality. The position offers a competitive salary range of $80,000 - $100,000, along with health insurance, 401(k), and opportunities for professional development.

Qualifications

• Proven experience in automotive service management or a related leadership role.
• Ability to work effectively under pressure and manage multiple priorities.
• Knowledge of automotive service processes and industry best practices.

Responsibilities

• Manage and supervise the service department to ensure efficient operations.
• Develop and implement service policies to improve customer satisfaction.
• Coordinate with parts, sales, and other departments to streamline workflow.
• Monitor key performance indicators and prepare reports.
• Lead, train, and motivate service staff.
• Handle customer complaints and resolve issues promptly.

Skills

Automotive service management

Leadership skills

Organizational skills

Communication skills

Proficiency in service management software

Education

High school diploma or equivalent

Degree or certification in business or automotive technology

Tools

Microsoft Office Suite

Job description

A leading automotive company in North Carolina seeks an experienced Service Director to manage the service department. This role involves overseeing operations, ensuring exceptional customer service, and leading a motivated service team. Ideal candidates will have strong management skills, experience in automotive service, and a commitment to quality. The position offers a competitive salary range of $80,000 - $100,000, along with health insurance, 401(k), and opportunities for professional development.