Service Director

Baker Auto Group; Town of Grand Rapids (WI); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, life and vision insurance

401(k)

Paid Time-Off

Continued professional development

Job summary

Baker Auto Group is seeking an experienced Service Director to manage and elevate their service department in Town of Grand Rapids, Wisconsin. The ideal candidate will have at least 10 years in automotive service, with 5 years in a managerial role. Responsibilities include overseeing staffing, promoting customer satisfaction, and ensuring operational excellence. Benefits include a company vehicle, various insurances, and continued professional development.

Qualifications

• Must have 10 years of experience in the retail automotive service and parts business.
• 5 years of experience as a Service Manager or Director is required.
• A current valid driver’s license and insurability rating is necessary.

Responsibilities

• Oversee staffing and promote associate engagement in the service department.
• Lead in customer satisfaction performance metrics.
• Design and implement processes for optimal service operations.

Skills

10 years of experience in retail automotive service

5 years as a Service Manager/Director

Experience with CDK dealer management system

Strong recruiting and training abilities

Education

High School Diploma or equivalent

College degree (preferred)

Tools

CDK dealer management system

Job description

At Baker Auto Group, our organization continues to grow and we are looking for the best‑of‑the‑best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits!

What the right candidate brings to the table:

• You’ve done this job before. You have the playbook and you know how to execute.
• You have turned an average service department into a best‑in‑class money maker.
• You are not the person needing the training, you are the person doing the training.
• You know how to recruit, staff and motivate every person in the department.

Job Responsibilities:

Coaching and Leadership

• Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
• Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
• Pushes accountability through all levels of the department; addresses under‑performers with urgency.
• Knows the developmental needs of team members; makes training a priority.
• Is always recruiting, attracting top talent to the dealership.
• Supports fellow managers with solutions that benefit the entire dealership.

Customer Satisfaction

• Expects to lead in CSI performance and instills the same expectation in every team member.
• Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
• Uses customer feedback to identify deficiencies and implement corrective actions.

Operational Excellence

• Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
• Develops and trains Advisors to achieve the very best RO Quantity and Quality.
• Designs and implements processes that are clear, sustainable and drive the desired outcomes.
• Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
• Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
• Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

Skills & Qualifications:

• 10 years of experience in the retail automotive service and parts business
• 5 years of experience as a Service Manager/Director.
• Experience with the CDK dealer management system is a bonus.
• A current valid driver’s license and insurability rating is required.
• High School Diploma or equivalent; College degree is preferred.

Benefits Include:

• Company vehicle
• Health, dental, life and vision insurance
• 401(k)
• Paid Time‑Off
• Continued professional development