On-Site Tier 1 IT Help Desk & Systems Admin (TS/SCI)

Aeitsinc; Corridor North (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with employer contribution

Five weeks of annual leave

11 paid federal holidays

Education/training stipend up to $5,0

Job summary

AEITS, Inc. is seeking a Systems Administrator, Tier 1 to join its on-site team in Annapolis Junction, MD. The role focuses on management and sustainment of the AWS infrastructure and requires an active Top Secret SCI clearance with a polygraph.

The candidate will handle ticketing via ServiceNow, provide guidance to users, and escalate complex issues as needed. Shift is Monday to Friday, 12PM-10PM, with on-site work only.

Qualifications

• High School diploma or GED with 10 years of experience, or a Bachelor's degree with 5 years of experience.
• Experience with customer service in a technical environment is preferred.
• Experience using ServiceNow ticketing system.

Responsibilities

• Respond to user inquiries via phone, email, chat or ticketing system.
• Log and track support requests using a help desk system.
• Diagnose and resolve basic hardware, software, and network issues.

Skills

Customer service

Communication

Ticketing

Education

High School diploma or GED

Bachelor's degree

Tools

ServiceNow

Job description

AEITS, Inc. is seeking a Systems Administrator, Tier 1 to join its on-site team in Annapolis Junction, MD. The role focuses on management and sustainment of the AWS infrastructure and requires an active Top Secret SCI clearance with a polygraph.

The candidate will handle ticketing via ServiceNow, provide guidance to users, and escalate complex issues as needed. Shift is Monday to Friday, 12PM-10PM, with on-site work only.