Senior Service Desk Specialist – ITSM & End-User Support

G2IT, LLC.; Scott Air Force Base (IL); On-site; USD 72,000 - 78,000; Full time

Job summary

G2IT, LLC. is seeking a Senior Service Desk Specialist to support client facing strategic initiatives within a DoD-focused environment at Scott Air Force Base. You will serve as a seasoned team member delivering end-to-end support and guiding junior staff on complex incidents and requests.

The role requires US citizenship, an active DoD Secret clearance, and a Security+ certification or higher, with ServiceNow experience a plus. Salary ranges from $72,000 to $78,000 depending on experience.

Qualifications

• Minimum of 4 years of experience in a Service Desk role.
• Must be a US Citizen.
• Must have a Minimum Active DoD Secret Clearance.
• Must have valid CompTIA Security+ Certification or higher.
• Experience with ServiceNow is a plus.

Responsibilities

• Provide second-tier support to end users for PC, server, or mainframe applications and hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and identify root problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Execute fault isolation and diagnostic actions in real time.

Skills

End-user support

Problem diagnosis

Team coordination

US citizenship

Tools

ServiceNow

Job description

G2IT, LLC. is seeking a Senior Service Desk Specialist to support client facing strategic initiatives within a DoD-focused environment at Scott Air Force Base. You will serve as a seasoned team member delivering end-to-end support and guiding junior staff on complex incidents and requests.

The role requires US citizenship, an active DoD Secret clearance, and a Security+ certification or higher, with ServiceNow experience a plus. Salary ranges from $72,000 to $78,000 depending on experience.