Service Desk - SME

G2IT; O'Fallon (IL); On-site; USD 72,000 - 78,000; Full time

Job summary

G2IT is seeking a Senior Service Desk Specialist to support client-facing strategic initiatives and end-to-end automated solutions. You will refine the strategic vision for the IT Service Management business, working on high-visibility programs and possibly guiding junior staff.

Your focus will be on incident, request, and fulfillment support, with onsite tasks at Scott AFB. The role requires DoD clearance, US citizenship, and Security+ certification, and offers a competitive salary with 100%

Qualifications

• At least 4 years in a Service Desk role.
• U.S. citizen with DoD Secret clearance.
• CompTIA Security+ certification or higher.
• Experience with ServiceNow is a plus.

Responsibilities

• Provide second-tier support to end users for PC, server, or mainframe applications and hardware.
• Coordinate with network services, software systems engineering, and applications development to restore service and fix core problems.
• Reproduce user problems to diagnose operating issues and verify resolution.
• Suggest system modifications to reduce user problems.
• Perform fault isolation and diagnostic actions in real time.

Skills

US Citizenship

Active DoD Secret Clearance

CompTIA Security+ Certification

Service Desk Experience

ServiceNow

Tools

ServiceNow

Job description

G2IT is seeking a Senior Service Desk Specialist to support client facing strategic initiatives. The Senior Service Desk Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Senior Service Desk Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job.

Your regular activities will include:

• Provide second-tier support to end users for either PC, server, or mainframe applications and hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.

You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters).You will follow and create troubleshooting and maintenance procedures.

Required Skills:

• Minimum of 4 years of experience in a Service Desk role.
• Must be a US Citizen.
• Must have a Minimum Active DoD Secret Clearance.
• Must have valid CompTIA Security+ Certification or higher.
• Experience with ServiceNow is a plus.

Salary range: $72K-$78K, depending on experience

Location: Scott AFB, 100% onsite.

As set forth in G2IT's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.