Senior Service Desk Engineer – Network & CSI Focus

T-Mobile US Inc.; Overland Park (KS); On-site; USD 55,000 - 99,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Employee stock purchase plan

Paid time off and holidays

Tuition assistance

Disability insurance

Health insurance

Job summary

T-Mobile USA, Inc. is seeking an expert in complex technology networks for their Frontline Advanced Support - Service Desk. You will troubleshoot network and system faults, mentor others, and drive continuous improvement to resolve issues quickly and prevent recurrence.

The role involves remote network surveillance, first-tier troubleshooting, and change management across LTE, IP networks, and related platforms. Collaboration with vendors and internal teams is essential.

Qualifications

• Bachelor's Degree required; combination of education and experience acceptable.

Responsibilities

• Provide enthusiastic and proficient technical troubleshooting of network and system impairments.
• Mentor to colleagues and perform ticket audits to ensure quality.
• Develop training materials and present to SOC technicians and support teams.
• Act as principal point of contact for status updates and communications.

Skills

Active Directory (AD)

Customer-Focused

Desktop Application Support

End User Support

Escalation Management

incident management

Knowledge Management

Mobile Application Support

Multi-Factor Authentication (MFA)

Remote Support

Service Request Management

Taking Ownership

Technical Support

Troubleshooting

Education

Bachelor's Degree

Tools

CCNA

Job description

T-Mobile USA, Inc. is seeking an expert in complex technology networks for their Frontline Advanced Support - Service Desk. You will troubleshoot network and system faults, mentor others, and drive continuous improvement to resolve issues quickly and prevent recurrence.

The role involves remote network surveillance, first-tier troubleshooting, and change management across LTE, IP networks, and related platforms. Collaboration with vendors and internal teams is essential.