Senior Service Desk Specialist: Network Troubleshooting Lead

T-Mobile US Inc.; Overland Park (KS); Vor Ort; USD 55.000 - 99.000; Vollzeit

Benefits dieser Stelle

Annual incentives

Stock option benefits

401(k) and stock purchase plan

Paid time off and holidays

Zusammenfassung

T-Mobile USA, Inc. is seeking a Frontline Advanced Support - Service Desk expert to diagnose and resolve complex network and system impairments, mentor others, and drive continual service improvements across LTE and IP networks.

You will provide timely troubleshooting and coordinate with vendors as needed. Required: Bachelor's Degree or equivalent experience, 2–4 years with Windows desktop/server products, and strong communication skills.

Qualifikationen

• Bachelor's Degree (required), or combination of education and experience deemed equivalent.
• Preferred: Vocational/Technical Training or related field.

Aufgaben

• Provide enthusiastic and proficient technical troubleshooting and resolution of network and system impairments.
• Develop and implement process improvements; assist in Continual Service Improvement and Proactive Problem Management.
• Develop comprehensive training materials and effectively present to SOC technicians and other staff.
• Act as a principal point of contact; provide well written status and outage notifications; support vendor relationships.

Kenntnisse

Active Directory

Customer-Focused

Desktop Application Support

End User Support

Escalation Management

Incident Management

Knowledge Management

Mobile Application Support

Multi-Factor Authentication

Remote Support

Service Request Management

Taking Ownership

Technical Support

Troubleshooting

18+ years

Legally authorized to work in the US

Ausbildung

Bachelor's Degree

Tools

LAN/WAN hardware

CCNA or equivalent

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Frontline Advanced Support - Service Desk expert to diagnose and resolve complex network and system impairments, mentor others, and drive continual service improvements across LTE and IP networks.

You will provide timely troubleshooting and coordinate with vendors as needed. Required: Bachelor's Degree or equivalent experience, 2–4 years with Windows desktop/server products, and strong communication skills.