Senior Service Desk Engineer: Network Troubleshooting & CSI Lead

T-Mobile; Overland Park (KS); On-site; USD 55,000 - 99,000; Full time

Benefits offered by this job

Annual bonus

Stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking an expert in complex technology networks to support Frontline Advanced Support - Service Desk in Overland Park. You will eliminate recurring issues, drive improvements, and empower the desk to provide immediate solutions while mentoring peers.

The role covers testing, network verification, change management, and collaboration across LTE, IP networks, and related services, including training other specialists to elevate team skills.

Qualifications

• Bachelor's Degree or combination of education and experience deemed equivalent.
• Legal authorization to work in the United States.
• 2-4 years of relevant IT support experience preferred.

Responsibilities

• Provide enthusiastic and proficient technical troubleshooting and resolution of network and system impairments.
• Remain current on new concepts, technologies and systems, and assist others in understanding them.
• Develop and present training materials to SOC technicians and other team members.
• Act as a principal point of contact for status, outages and updates.
• Ensure release procedures follow standard SDLC processes.
• Provide escalation point for vendor contacts related to support systems.

Skills

Active Directory

Customer-Focused

Desktop Application Support

End User Support

Escalation Management

Incident Management

Knowledge Management

Mobile Application Support

Multi-Factor Authentication

Remote Support

Service Request Management

Taking Ownership

Education

Bachelor's Degree

Tools

MCSE

A+

CCNA

Job description

T-Mobile USA, Inc. is seeking an expert in complex technology networks to support Frontline Advanced Support - Service Desk in Overland Park. You will eliminate recurring issues, drive improvements, and empower the desk to provide immediate solutions while mentoring peers.

The role covers testing, network verification, change management, and collaboration across LTE, IP networks, and related services, including training other specialists to elevate team skills.