Senior Service Designer — Remote Public Sector Transformation

Version 1 Solutions Limited; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid/remote working

Private healthcare cover

Life assurance

Professional development support

Mental wellbeing resources

Job summary

Version 1 is seeking a strategic, systems-minded Senior Service Designer to shape end-to-end services. You’ll lead mapping of current and future states, align delivery with policy and operational realities, and support evidence-based decisions for clients.

You’ll collaborate with content designers, product managers, researchers and technical leads to shape service visions, run workshops, and define structures and journeys that underpin great services.

Qualifications

• Experience working to public sector standards or GOV.UK service standards.
• Ability to simplify complex systems into usable, scalable services.
• Comfort with ambiguity and guiding teams through direction.

Responsibilities

• Lead on mapping current and future service states end-to-end.
• Drive workshops and align digital delivery with policy realities.
• Collaborate with multi-disciplinary teams to shape service visions.
• Define structures, processes and journeys underpinning services.

Skills

Public sector experience

Service design

Stakeholder facilitation

Workshop facilitation

Accessibility & inclusion

Communication skills

Systems thinking

Education

Relevant degree or professional experience

Tools

Miro

Lucid

Figma (basic)

Job description

Version 1 is seeking a strategic, systems-minded Senior Service Designer to shape end-to-end services. You’ll lead mapping of current and future states, align delivery with policy and operational realities, and support evidence-based decisions for clients.

You’ll collaborate with content designers, product managers, researchers and technical leads to shape service visions, run workshops, and define structures and journeys that underpin great services.