Senior Service Designer — End-to-End Experience Architect

TDA

United States

On-site

USD 90,000 - 130,000

Full time

45 hours ago

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Job summary

Senior Service Designer role with a Fortune 100 client to shape and optimise complex servicing journeys. You’ll lead end-to-end service design efforts, translate requirements into intuitive experiences, and collaborate across stakeholders to align on outcomes.

5+ years in service design and journey mapping, strong storytelling, and advanced Figma/Miro skills are essential. This is a high-impact, client-facing role based in the United States.

Qualifications

5+ years expertise in service design, journey mapping and user-centred design.
Experience turning complex systems and requirements into intuitive, impactful solutions.
Strong collaboration and storytelling skills to bring stakeholders along on the journey.
Advanced Figma and Miro skills, with experience working with design systems.

Skills

Service design

Journey mapping

User-centred design

Design systems

Stakeholder storytelling

Tools

Figma

Miro

Job description

5+ years in service design and journey mapping, strong storytelling, and advanced Figma/Miro skills are essential. This is a high-impact, client-facing role based in the United States.

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