Remote Senior Service Designer - Patient Experience & Strategy

Service Design Jobs; United States; Remote; USD 78,000 - 108,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Service Design Jobs is seeking a Senior Professional Service Designer to lead projects improving patient, customer, associate, and caregiver experiences across core lines of business. You will translate research into actionable service concepts and align teams, processes, technology, and data to deliver meaningful improvements.

You will plan discovery research, conduct partner interviews, run journey-mapping sessions, and create current and future-state blueprints showing frontstage and

Qualifications

• Bachelor’s degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or a related field.
• 3+ years of experience in service design, experience design, design research, or a related field.
• Experience with written, verbal, visual storytelling, presentation, and facilitation skills, with the ability to communicate recommendations to leaders and partners.
• Demonstrated experience creating service blueprints, experience blueprints, customer journeys, ecosystem maps, process flows, and other service design artifacts.
• Proficiency with Microsoft applications and collaborative research, mapping, and visualization tools used to document insights and develop service design artifacts.
• Strong organizational and project management skills, with the ability to plan discovery activities, coordinate contributors, manage dependencies, and deliver high-quality work across multiple workstreams.
• Summarize qualitative and quantitative inputs, identify connections across people, processes, technology, and data, ask questions, and translate findings into clear opportunities and recommendations.
• Comfort conducting discovery research, including partner interviews, contextual inquiry, observation, and collaborative workshops, and summarizing findings into applicable insights.
• Must be passionate about contributing to an organization focused on improving consumer experiences.

Responsibilities

• Lead service design projects that improve patient, customer, associate, and caregiver experiences across our core businesses.
• Translate research and stakeholder insights into service concepts, experience strategies, and actionable recommendations that align people, processes, technology, and data.
• Support planning and facilitation of discovery research, partner interviews, journey-mapping sessions, and workshops to understand needs and identify opportunities.
• Create current and future-state service and experience blueprints that clarify frontstage and backstage interactions, handoffs, dependencies, pain points, and the necessary people, process, technology, and data elements.

Skills

Service design

Experience design

Facilitation

Storytelling

Communication

Organization

Discovery research

Questioning

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Office

Mapping tools

Visualization tools

Job description

Service Design Jobs is seeking a Senior Professional Service Designer to lead projects improving patient, customer, associate, and caregiver experiences across core lines of business. You will translate research into actionable service concepts and align teams, processes, technology, and data to deliver meaningful improvements.

You will plan discovery research, conduct partner interviews, run journey-mapping sessions, and create current and future-state blueprints showing frontstage and