Senior Service Designer: Public Sector, End-to-End Impact

IBM; United States; Hybrid; USD 86,000 - 119,000; Full time

Benefits offered by this job

Flexible working approaches

Sabbatical programs

Paid paternity leave

Maternity leave

Maternity returners scheme

25 days holiday

Private medical cover

Dental & optical cover

Online shopping discounts

Employee Assistance Program

Life assurance

Group pension plan

Job summary

IBM Consulting UK FutureNow is seeking a Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector services. You will align with GDS principles, GOV.UK standards, and accessibility while guiding multidisciplinary teams through Discovery to Live engagements.

The role requires strong stakeholder management, mentorship abilities, and experience across the full service lifecycle in regulated or public environments.

Qualifications

• Extensive experience as a Senior Service Designer.
• Delivery of complex services across Discovery to Live.
• Strong Agile, multidisciplinary and stakeholder management experience.
• Experience working in government, public-sector or regulated environments.
• Strong expertise in service design, journey mapping, service blueprinting and systems thinking.
• Experience using research, data, prototyping and evidence to improve services.
• Knowledge of GDS principles, GOV.UK Service Standard and accessibility.
• Experience with Figma, Miro, FigJam or equivalent.

Responsibilities

• Lead end-to-end service design across Discovery, Alpha, Beta and Live.
• Design complex, user-centred services using research, data and evidence.
• Create journeys, blueprints and service maps to improve services.
• Apply GDS principles and GOV.UK Service Standard.
• Ensure services are accessible, inclusive, secure and effective.
• Facilitate workshops and influence senior stakeholders.
• Collaborate across multidisciplinary Agile teams.
• Mentor designers and promote service design best practice.

Skills

Senior Service Designer

Service design

Journey mapping

Service blueprinting

GDS principles

GOV.UK Standards

Accessibility

Figma

Miro

FigJam

Stakeholder management

Agile

Public sector experience

Prototyping

Research methods

Data-informed design

Education

Bachelor's Degree

Tools

Figma

Miro

FigJam

Job description

IBM Consulting UK FutureNow is seeking a Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector services. You will align with GDS principles, GOV.UK standards, and accessibility while guiding multidisciplinary teams through Discovery to Live engagements.

The role requires strong stakeholder management, mentorship abilities, and experience across the full service lifecycle in regulated or public environments.