Senior Service Designer - Government Experience & Strategy

Steampunk, Inc.; McLean (VA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Steampunk, Inc. is seeking a Service Designer to guide government clients through our Design Intelligence framework, leading discovery sessions to uncover pain points and opportunities.

You will be the voice of the customer, ensuring needs are reflected in proposed solutions. You will create journey maps, service blueprints, personas, and ecosystem maps, collaborating with UX designers, technologists, data scientists, engineers, and change managers within an Agile delivery environment.

Formación

• Ability to obtain a U.S. government Public Trust Security Clearance.
• 6+ years of experience in human-centered design, service design, and/or customer experience design.
• Current portfolio demonstrating ideology, methods, tools, skills, and craft.
• Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints

Responsabilidades

• Participate in discovery to understand client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
• Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
• Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
• Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
• Ensure all deliverables across a variety of projects are produced at the highest quality

Conocimientos

Human-centered design

Service design

CX design

Stakeholder interviews

Agile delivery

Story pointing

Cross-functional collaboration

Written communication

Problem solving

Educación

Degree in HCD/Service design

Herramientas

Adobe Creative Suite

Mural

Lucidchart

Descripción del empleo

Steampunk, Inc. is seeking a Service Designer to guide government clients through our Design Intelligence framework, leading discovery sessions to uncover pain points and opportunities.

You will be the voice of the customer, ensuring needs are reflected in proposed solutions. You will create journey maps, service blueprints, personas, and ecosystem maps, collaborating with UX designers, technologists, data scientists, engineers, and change managers within an Agile delivery environment.