Senior User Researcher — Remote Public Sector Lead

Version 1 Solutions Limited; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Profit Sharing

Pension 5% match

Private Healthcare

Life Assurance

Gym Discounts

Remote Flexible Work

Educational support

Job summary

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for public sector clients. You will lead discovery and delivery activities, mentor colleagues, and ensure evidence drives decision-making across agile teams.

You will collaborate with product managers, designers, business analysts, and developers, applying a wide range of qualitative and quantitative methods to inform strategy and service design.

Qualifications

• 5+ years of research leadership experience in complex digital services.
• Experience leading discovery and service design in Agile environments.
• Proven ability to influence senior stakeholders and client outcomes.
• Strong knowledge of GDS standards and GOV.UK patterns.
• Experience delivering actionable insights with clear deliverables.

Responsibilities

• Lead and deliver user research for complex projects across public sector clients.
• Mentor junior researchers and share expertise across the practice.
• Engage with clients in workshops and meetings, providing actionable recommendations.
• Collaborate with product, design, and engineering teams to shape strategy.

Skills

Senior User Researcher

Research Leadership

UK Public Sector Knowledge

Service Design & GOV.UK

Qual & Quant Methods

Stakeholder Management

Client Advisory & Strategy

Job description

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for public sector clients. You will lead discovery and delivery activities, mentor colleagues, and ensure evidence drives decision-making across agile teams.

You will collaborate with product managers, designers, business analysts, and developers, applying a wide range of qualitative and quantitative methods to inform strategy and service design.