Senior Service Delivery Rep III – Member Support

SchoolsFirst FCU; Riverside (CA); On-site; USD 43,984,000 - 63,791,000; Part time

Job summary

SchoolsFirst FCU is hiring for a Service Delivery Representative III in Riverside, CA. The role focuses on providing World‑Class personal service across channels, handling member inquiries, and assisting with transactions and account access.

You will navigate multiple systems, maintain confidentiality, and support department initiatives while growing product knowledge and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 3–5 years of related experience required.
• Credit union/financial institution experience preferred.
• Excellent communication and problem-solving skills.
• Onsite work in Riverside, CA.

Responsibilities

• Serve as first point of contact for members via multiple channels.
• Handle account inquiries, transactions, and requests with accuracy.
• Protect member privacy and maintain account security.
• Collaborate with internal teams to resolve complex issues.
• Educate members on products and digital channels.

Skills

Empathy

Active listening

Effective communication

Questioning skills

Trust building

Education

High School Diploma or GED

Job description

SchoolsFirst FCU is hiring for a Service Delivery Representative III in Riverside, CA. The role focuses on providing World‑Class personal service across channels, handling member inquiries, and assisting with transactions and account access.

You will navigate multiple systems, maintain confidentiality, and support department initiatives while growing product knowledge and customer satisfaction.