Senior Member Service Specialist — Multi-Channel Support

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 33,000 - 48,000; Full time

Job summary

SchoolsFirst Federal Credit Union is seeking a Service Delivery Representative III to serve members across multiple channels, delivering World Class Personal Member Service and handling transactions related to credit union products and services. The role supports supervisors, contributes to operational efficiency, and provides expertise across multiple queues.

The position emphasizes confidentiality, accuracy in processing requests, and active engagement with members to resolve inquiries while

Qualifications

• High School Diploma or GED required.
• 3-5 years of previous related experience required.
• Credit union/financial institution experience preferred.

Responsibilities

• Serves the Membership through multiple contact channels (telephone, secured messaging or online chat) by providing World Class Personal Member Service on every contact, while completing transactions or providing information on Credit Union products and services.
• Assist supervisors and team members with operational and technical support, maintaining high quality Member service and efficiency.
• Provide expertise coverage over multiple contact queues and assist with training of new and existing team members.

Education

High School Diploma or GED

Job description

SchoolsFirst Federal Credit Union is seeking a Service Delivery Representative III to serve members across multiple channels, delivering World Class Personal Member Service and handling transactions related to credit union products and services. The role supports supervisors, contributes to operational efficiency, and provides expertise across multiple queues.

The position emphasizes confidentiality, accuracy in processing requests, and active engagement with members to resolve inquiries while