Member Experience Specialist II

SchoolsFirst FCU; Sacramento, Northern (CA, KY); Hybrid; USD 63,039,000 - 91,407,000; Full time

Job summary

SchoolsFirst FCU in Sacramento, CA is hiring a Service Delivery Representative II to be the first point of contact for members across channels including in-branch, eServices, Chat, and Secure Message.

You will handle inquiries, perform account transactions, protect member data, and collaborate with other departments to resolve issues quickly while delivering world‑class personal service. This onsite, full-time role emphasizes growth within a diverse, inclusive credit union environment.

Qualifications

• Excellent customer service skills with empathy and patience.
• Strong listening and communication abilities; asks clarifying questions when needed.
• Ability to summarize transactions and explain policies clearly.

Responsibilities

• Serve as the first contact via in-branch and digital channels.
• Perform account transactions and respond to member inquiries accurately.
• Protect member data and identify potential fraud or impersonation.
• Collaborate with other departments to resolve issues and escalate when needed.

Skills

Customer service

Empathy

Active listening

Clear communication

Education

High School Diploma or GED

Job description

SchoolsFirst FCU in Sacramento, CA is hiring a Service Delivery Representative II to be the first point of contact for members across channels including in-branch, eServices, Chat, and Secure Message.

You will handle inquiries, perform account transactions, protect member data, and collaborate with other departments to resolve issues quickly while delivering world‑class personal service. This onsite, full-time role emphasizes growth within a diverse, inclusive credit union environment.