Remote Member Support Specialist II

SchoolsFirst FCU; Tustin (CA); Hybrid; USD 30,761 - 44,606; Part time

Job summary

SchoolsFirst FCU is seeking a Service Delivery Representative II in Tustin, California. This role involves assisting members with inquiries and transactions, while ensuring a high level of customer service. Candidates should have a high school diploma and 1-3 years of relevant experience. Effective communication, empathy, and problem-solving skills are essential. We foster a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply. Flexible work arrangements are available.

Qualifications

• 1-3 years of previous related experience required.
• Essential communication skills include empathizing and asking open-ended questions.
• Ability to process international and domestic wire transfers.

Responsibilities

• Handle Member inquiries and provide solutions.
• Navigate various technology systems to assist Members effectively.
• Maintain confidentiality and security of Credit Union and Member records.

Skills

Communication skills

Empathy

Problem-solving

Education

High School Diploma or GED

Job description

SchoolsFirst FCU is seeking a Service Delivery Representative II in Tustin, California. This role involves assisting members with inquiries and transactions, while ensuring a high level of customer service. Candidates should have a high school diploma and 1-3 years of relevant experience. Effective communication, empathy, and problem-solving skills are essential. We foster a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply. Flexible work arrangements are available.