Senior Service Delivery Lead – Multi-Site Ops

CyrusOne

United States

On-site

USD 120,000 - 160,000

Full time

6 days ago

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Job summary

CyrusOne is seeking a Manager, Service Delivery to lead and optimize a multi‑site service delivery team. You will ensure high customer satisfaction, oversee processes, staffing, and training, and serve as the primary contact for clients.

The role requires hands‑on management of operational tasks and continuous improvement across sites. The position emphasizes strong leadership, vendor management, and communication skills, with readiness to work extended hours during emergencies or peak periods.

Qualifications

Vendor management experience.
Excellent oral and written communication skills.
Strong problem solving and multi‑project management abilities.
Ability to train and lead a team across multiple sites.

Responsibilities

Manage team performance and drive process improvements for quality and customer satisfaction.
Provide technical direction and implement procedures and tools for efficient service delivery.
Monitor programs to ensure on‑time delivery and escalate risks to customers.
Maintain 24x7x365 operations with adequate staffing and coverage.
Oversee training and development of the service delivery team and establish SMART goals.
Handle escalations and coordinate with clients on new implementations and changes.