Regional Operations Leader: Facilities & Implementations

CyrusOne; Town of Texas (WI); Hybrid; USD 180,000 - 240,000; Full time

Job summary

CyrusOne is seeking a Senior Director, Regional Operations to oversee multi-site facilities teams and deliver robust service execution. The role includes managing staffing, budgets, and adherence to environmental and security standards, while coordinating with sales and operations for seamless customer implementations.

The incumbent will guide strategy, drive continuous improvement, and ensure consistent, high-quality service delivery across the region. Travel to sites will be required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to lead and manage work groups across large teams.
• Experience with budgeting and forecasting in facilities operations.
• Strong customer service orientation and ownership of the customer experience.

Responsibilities

• Oversee facilities operations across the region to ensure proper practices and procedures.
• Provide Implementation Management support for key accounts to ensure successful service delivery.
• Manage recruitment, onboarding, and performance of facilities staff.
• Maintain and enforce Operations Policies, Procedures and Guidelines.
• Review contracts and orders for customers and coordinate with vendors and internal teams.
• Lead environmental services management and develop scopes of work.
• Produce and review periodic reporting on KPIs, budgets, and capacity.

Skills

Leadership

Facilities management

Employee management

Budgeting

Project management

Communication

Education

Bachelor’s Degree in Computer Science or related field

Job description

CyrusOne is seeking a Senior Director, Regional Operations to oversee multi-site facilities teams and deliver robust service execution. The role includes managing staffing, budgets, and adherence to environmental and security standards, while coordinating with sales and operations for seamless customer implementations.

The incumbent will guide strategy, drive continuous improvement, and ensure consistent, high-quality service delivery across the region. Travel to sites will be required.