Regional Data Center Operations Director

CyrusOne; United States; On-site; USD 140,000 - 230,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

401(k) with company match

Generous paid time off

Job summary

CyrusOne is seeking a Regional Operations Director to lead facility operations teams across multiple data centers, ensuring best practices, customer satisfaction, and effective resource management. The role includes implementation support for key accounts and driving service delivery excellence.

The position requires extensive leadership experience in critical facilities, strong customer focus, and proven ability to manage budgets and complex contracts.

Qualifications

• 7+ years’ experience in managing critical facilities, preferably in a data center environment.
• 10+ years supervisory or personnel management experience.
• Demonstrates strong customer service skills and takes ownership of the customer experience.
• Ability to develop and document procedures and train personnel on the procedures.

Responsibilities

• Oversee facility operations teams across data centers in the region.
• Manage employee lifecycle including recruitment, reviews, and development.
• Review and manage customer contracts and orders; ensure successful service delivery.
• Coordinate with Implementations and Operations to support environmental, security, and capacity management.
• Develop and monitor budgets, CapEx/OpEx, and project costs; report on KPIs and SLA performance.

Skills

Facilities management

People management

Customer experience

Budgeting

Education

Bachelor’s degree in Computer Science or related field

Job description

CyrusOne is seeking a Regional Operations Director to lead facility operations teams across multiple data centers, ensuring best practices, customer satisfaction, and effective resource management. The role includes implementation support for key accounts and driving service delivery excellence.

The position requires extensive leadership experience in critical facilities, strong customer focus, and proven ability to manage budgets and complex contracts.