Senior Service Center Manager — P&L, Ops & Growth

XPO; Sidney (OH); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) with company match

Education assistance

Stock purchase program

Company vehicle provided

Job summary

XPO seeks a Senior Service Center Manager to lead a service center team, manage payroll, coaching and development, and drive P&L results. You’ll plan labor to meet budget and service goals while maintaining safety and quality standards.

You will collaborate with Sales to drive revenue, support onboarding of new business, and build strong relationships with key accounts. This role emphasizes leadership, compliance, and operational excellence.

Qualifications

• 5 years of supervisory experience required
• Knowledge of LTL industry, DOT, FMCSA, OSHA, HazMat and NMFC/Tariff rules
• Experience with Microsoft Office tools
• Willingness to work varied shifts and travel as needed

Responsibilities

• Supervise and lead all service center employees and manage payroll, coaching, training and personnel changes
• Own and achieve P&L goals and KPIs for the service center
• Lead labor planning to hit budget, service and quality targets
• Provide ongoing information to staff about productivity and policies
• Conduct regular team meetings to review productivity, safety and performance
• Identify opportunities to cut costs and improve efficiencies
• Support sales-driven growth and align operations with customer requirements
• Partner with Sales to drive revenue growth and support new business onboarding
• Develop relationships with top local customers
• Ensure safety, housekeeping and compliance with DOT, OSHA and hazmat rules
• Lead self-assessment to verify adherence to processes and standards

Skills

Supervisory experience

LTL industry knowledge

DOT/FMCSA/OSHA/HazMat rules

NMFC & Tariff rules

Microsoft Office

Availability for varied shifts and/or

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

XPO seeks a Senior Service Center Manager to lead a service center team, manage payroll, coaching and development, and drive P&L results. You’ll plan labor to meet budget and service goals while maintaining safety and quality standards.

You will collaborate with Sales to drive revenue, support onboarding of new business, and build strong relationships with key accounts. This role emphasizes leadership, compliance, and operational excellence.