Senior Service Center Manager — P&L, Growth & Ops

XPO Logistics, Inc.; Bridgeport (CT); On-site; USD 110,000 - 137,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

PTO 15 days in first year

9 paid holidays

401(k) with match

Education assistance

Stock purchase plan

Job summary

XPO Logistics, Inc. is seeking a Senior Service Center Manager in Bridgeport, CT to lead all service center operations, drive profitability, and ensure service excellence.

You will oversee a multidisciplinary team, manage payroll, coaching, and performance, and partner with Sales to support growth while maintaining compliance and safety standards. The role emphasizes P&L ownership, KPI achievement, and the strategic alignment of daily operations with customer needs, aiming to strengthen key

Qualifications

• Bachelor’s degree or equivalent military experience plus 5 years of related work experience.
• Experience balancing operations leadership with external sales and relationship building.
• Experience with process improvement.
• Ability to multitask and prioritize with strong organizational skills.
• Experience managing in an LTL environment.
• Strong analytical and problem-solving skills to improve multiple metrics.

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, coaching, training and development.
• Own and achieve P&L goals for the service center and KPIs.
• Lead the supervisory team to plan and attain daily and long-term labor goals while ensuring budget, service and quality targets are met.
• Provide regular updates to staff about productivity and policies.
• Conduct team meetings to promote engagement, review productivity, safety and performance.
• Identify opportunities to cut costs and improve efficiencies.
• Support sales-driven growth by aligning operations with customer requirements and identifying profitability opportunities.
• Partner with Sales to drive revenue growth and support onboarding and new business with local strategies.
• Develop relationships with top local accounts and ensure safe, compliant operations.

Skills

Leadership

Sales experience

Process improvement

P&L management

LTL experience

Analytical skills

Communication

Education

Bachelor’s degree

Job description

XPO Logistics, Inc. is seeking a Senior Service Center Manager in Bridgeport, CT to lead all service center operations, drive profitability, and ensure service excellence.

You will oversee a multidisciplinary team, manage payroll, coaching, and performance, and partner with Sales to support growth while maintaining compliance and safety standards. The role emphasizes P&L ownership, KPI achievement, and the strategic alignment of daily operations with customer needs, aiming to strengthen key