Senior Service Agent: Customer Support & Problem Solver

FedEx; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

FedEx in Tampa is seeking an operations associate to assist customers with inquiries, resolve issues, and promote FedEx services. The role includes supporting station operations and handling administrative tasks to keep daily workflows efficient.

Position requires a High School Diploma or GED, ability to lift up to 50 lbs, and comfortable with extending packages. Work schedule is Monday–Friday, 10:00–17:00, with day off to be determined.

Qualifications

• Ability to operate computer terminal.
• Ability to lift 50 Lbs.
• Ability to maneuver packages of any weight above 50 lbs with equipment or assistance.
• Good human relations and communications skills.

Responsibilities

• Respond to inquiries and resolve problems for customers.
• Sell company services to customers.
• Provide accurate information and assistance to customers.
• Perform administrative support functions for efficient station operations.
• Perform other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling

Communication skills

Education

High School Diploma/G.E.D.

Job description

FedEx in Tampa is seeking an operations associate to assist customers with inquiries, resolve issues, and promote FedEx services. The role includes supporting station operations and handling administrative tasks to keep daily workflows efficient.

Position requires a High School Diploma or GED, ability to lift up to 50 lbs, and comfortable with extending packages. Work schedule is Monday–Friday, 10:00–17:00, with day off to be determined.