Senior Customer Service & Solutions Agent

FedEx; San Jose (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

FedEx Logistics in San Jose, CA is hiring for a customer service/operations associate. You will provide accurate information and assistance to customers, respond to inquiries, resolve problems, and help sell company services while supporting station operations.

This role requires a high school diploma, the ability to lift up to 50 lbs., and strong communication skills. The work schedule spans Sun–Sat with two days off, starting as early as 6:00 and ending around 6:30 pm, in a fast-paced

Qualifications

• Must be able to operate a computer terminal.
• Capable of lifting 50 lbs and handling packages over 50 lbs with equipment or assistance.
• Good human relations and communication skills.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Performs administrative support functions necessary for efficient station operations.
• Performs other duties as assigned.

Skills

Computer terminal

Lift 50 lbs

Package handling

Communication

Education

High School Diploma/G.E.D.

Job description

FedEx Logistics in San Jose, CA is hiring for a customer service/operations associate. You will provide accurate information and assistance to customers, respond to inquiries, resolve problems, and help sell company services while supporting station operations.

This role requires a high school diploma, the ability to lift up to 50 lbs., and strong communication skills. The work schedule spans Sun–Sat with two days off, starting as early as 6:00 and ending around 6:30 pm, in a fast-paced