Senior Service Agent — Customer Support & Logistics

FedEx; Green Bay (WI); On-site; USD 23,000 - 33,000; Full time

Job summary

FedEx in Green Bay, Wisconsin is hiring for a station job focused on customer information, problem-resolution, and handling shipments. The role requires a high school diploma or GED and involves operating a computer terminal, lifting up to 50 lbs, and assisting with package movement. Excellent communication is essential.

Pay starts at 20.27 USD per hour, with Monday–Friday 6am–3pm shifts. This position is an Equal Opportunity Employer; accommodations are available during the application process

Qualifications

• Operate computer terminal to access customer information and process requests.
• Lift up to 50 lbs and maneuver packages of various weights with or without equipment.
• Demonstrate strong human relations and clear communication with customers.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve problems and upsell FedEx services as appropriate.
• Perform administrative tasks to support station operations.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling

Interpersonal skills

Education

High School Diploma/G.E.D.

Job description

FedEx in Green Bay, Wisconsin is hiring for a station job focused on customer information, problem-resolution, and handling shipments. The role requires a high school diploma or GED and involves operating a computer terminal, lifting up to 50 lbs, and assisting with package movement. Excellent communication is essential.

Pay starts at 20.27 USD per hour, with Monday–Friday 6am–3pm shifts. This position is an Equal Opportunity Employer; accommodations are available during the application process