Sr Svc Agent/Non-DOT

FedEx Logistics; Tennessee; On-site; USD 32,000 - 52,000; Full time

Job summary

FedEx Logistics is seeking a Senior Service Agent to deliver top-tier customer information and service at our Tennessee station. You will respond to inquiries, resolve problems, and sell FedEx services while supporting station operations and performing related tasks as assigned.

The role emphasizes strong communication, physical ability to lift up to 50 lbs, and efficient teamwork in a fast-paced environment. E-Verify participation and equal opportunity commitments are noted.

Qualifications

• Ability to operate a computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver packages of any weight above 50 lbs with appropriate equipment or assistance.
• Good human relations and communications skills.

Responsibilities

• Provide accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Perform administrative support functions necessary for efficient station operations.
• Perform other duties as assigned.

Skills

Operate computer terminal

Lift 50 lbs

Maneuver heavy packages

Interpersonal communication

Education

High School Diploma/G.E.D.

Job description

Job Duties
Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Senior Service Agent position

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)