Senior Service Advisor & Team Lead - Growth & Ops

Meineke - 943; Waldorf (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Health insurance

Paid time off

Vision insurance

Job summary

Meineke - 943 in Waldorf, MD, is under new management and undergoing a full remodel. We are seeking a Service Advisor with excellent communication and customer-relationship skills to join our busy automotive service center.

The ideal candidate will have strong service-writing capabilities and previous management experience, oversee advisors, address customer inquiries, and manage required documentation to ensure smooth day-to-day operations.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Valid state-issued driver’s license and clean driving record.
• Successful completion of a pre-employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor.
• Experience as an automotive service manager is preferred.
• Deep understanding of automotive technology, automotive service technician duties, and automotive repair services.

Responsibilities

• Manage a team of automotive service professionals to ensure high morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Skills

Customer relationship skills

Service writer capabilities

Leadership experience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Meineke - 943 in Waldorf, MD, is under new management and undergoing a full remodel. We are seeking a Service Advisor with excellent communication and customer-relationship skills to join our busy automotive service center.

The ideal candidate will have strong service-writing capabilities and previous management experience, oversee advisors, address customer inquiries, and manage required documentation to ensure smooth day-to-day operations.